FAQ

Your ticket is sent to you by email as soon as your purchase is confirmed.

You can also find it in your customer account, in the “My orders” section.

Download it to your smartphone or add it to your wallet (Apple Wallet, Google Wallet) before the event day.

Check your spam and junk mail folders. Then log in to your customer account in the “My orders” section: your ticket is available there for download. If the issue persists, please contact our ticketing service via the online form, providing your order number: here

In most cases, only the ticket’s QR code is checked at the entrance. Any person holding a valid ticket may access the event.

For a secure transfer, go to your customer account in the “My orders” section.

Tickets are non-refundable and non-exchangeable, except in the event of cancellation or postponement of the event. In case of cancellation, refund procedures will be communicated to you by email.

If your event is postponed, you will be informed by email whether your tickets remain valid for the new date. If your tickets are not valid for the rescheduled event, you will be refunded according to the procedures communicated to you.

Each event may have its own ticketing policy. Please check the event’s ticketing page for information about available discounts (students, families, accessible seating, etc.).

Yes, your tickets remain valid.

In case of postponement, you will be informed by email about whether your tickets are valid for the new date. If they are not valid for the rescheduled event, you will be refunded according to the procedures communicated to you.

Plenitude Arena is easily accessible by public transport:

• RER A — stop La Défense / Grande Arche (direct access) or Nanterre Préfecture (towards Cergy, Poissy, Saint-Germain)
• Metro Line 1 — stop La Défense / Grande Arche
• Tramway T2 — stop La Défense
• Buses — more than 15 lines serve the area

A fully pedestrian walkway connects the stations to the venue entrance in just a few minutes.

Plan your journey: https://me-deplacer.iledefrance-mobilites.fr/itineraire

Access by car is possible. More than 15,000 parking spaces are available in the La Défense area. However, we do not recommend parking on public roads near the venue on event nights.

From Versailles: exit 35 – Chatou / Rueil 2000, then D991 / D913 towards La Défense.

From Saint-Denis: exit 2 – Colombes / Bezons / La Garenne Colombes, then D992 towards La Défense.

We strongly recommend booking your parking space in advance of your visit directly on our partner INDIGO Neo’s website.

→ Taxis: Rue des Longues Raies, at the foot of the venue (CitizenM level).
→ Ride-hailing services (VTC): Rue des Trois Fontanots, a few minutes’ walk from the venue.

Two car parks are available: Valmy car park and CNIT La Défense.

Please present your European parking card upon arrival.

Yes. A security perimeter is set up for each event. Anyone wishing to enter the venue must undergo a check, including ticket verification and the search of individuals and their belongings. This system is designed to ensure that no prohibited items are brought into the venue.

→ Please arrive early enough: security checks may increase waiting times during peak hours.

Yes. A video surveillance system is in place to ensure the safety of people and property.

This system is registered with the CNIL and authorised by the Préfecture des Hauts-de-Seine. The public is informed through clearly displayed signage throughout the venue.

No. Any exit from the venue is final. It is not possible to re-enter the arena once you have left.

Go to the entrance indicated on your ticket. A staff member will guide you. Access may be temporarily suspended during the show, depending on the organizer’s instructions. It is recommended to be seated at least 30 minutes before the start of the event.

Yes. A cloakroom service is available on the forecourt, before entering the venue.

⚠ Important: the cloakroom only accepts items that are prohibited inside the venue. It is not a traditional coat check; “comfort items” (clothing, glasses, jewelry, etc.) are not accepted.

In case of loss or damage, Plenitude Arena and the organizers cannot be held responsible.

No. There are no coat check facilities for the public at the Plenitude Arena.

• Small bags and handbags (A4 size maximum)
• Mobile phone
• Compact camera with no interchangeable lens
• Prescription medication with a valid prescription
• Hat, scarf without sleeves
• Glasses and sunglasses
• Small empty soft plastic water bottle
• Phone power banks
• Earplugs and hearing protection
• Sandwiches (personal food is allowed)

• Large bags and backpacks (over 10 liters)
• Suitcases and luggage
• Cameras with interchangeable lenses or long zoom lenses
• Selfie sticks and tripods
• Headphones (except hearing protection)
• Full bottles or glass bottles / cans
• Alcoholic beverages brought from outside
• Flags or banners with rigid poles / shafts
• Non-folding umbrellas
• Firecrackers, smoke bombs, laser pointers
• Blunt, sharp objects or items that could be used as projectiles
• Any dangerous or illegal item

Confiscated items will not be returned.
Only non-dangerous prohibited items may be left at the cloakroom.

Compact cameras without interchangeable lenses are allowed.

Cameras with interchangeable lenses are prohibited and must be left at the cloakroom before security checks.

Yes. Plenitude Arena is fully accessible to people with disabilities and reduced mobility.

Dedicated wheelchair spaces, clearly signposted accessible entrances at each level, adapted restrooms on every floor, and lowered bar counters (available upon request) are provided.

For events, you can book by phone at +33 1 46 91 57 57, Monday to Friday from 9:30 a.m. to 6:00 p.m.

A dedicated PRM/PSH screening area is located on the forecourt, facing the main entrance of Plenitude Arena (Entrance 38).

Trained staff members are available upon arrival to assist you to your seat.

Yes. The drop-off area for people with disabilities is located at 57 rue des Longues Raies, Nanterre.

A storage area may be made available depending on the event. The PRM/PSH welcome team will inform you upon arrival. This area is not supervised: the equipment remains the responsibility of its owner.

Yes. You must present a medical certificate or proof of disability, as well as a valid ID, to access PRM/PSH seating and services.

Your entrance number, block, row, and seat number are indicated on your ticket. Staff wearing orange jackets are present at each entrance and on every level to guide you.

Yes. Food and beverage stands and bars are available on every level of the venue from the time doors open: hot and cold snacks, soft drinks, and alcoholic beverages.

→ Contactless payment is recommended.
→ Free drinking water is available in the restroom areas.

An official store may be available depending on the event.

Please check the event page or ask the on-site staff on the day of the event.

Yes. Restrooms are available on every level of the venue, including PRM/PSH-accessible restrooms on each floor.

People under 16 must be accompanied by a responsible adult holding a valid ticket in the same seating area. The accompanying adult is responsible for the minor throughout the entire event.

Via our online contact form.

The filming and photography policy depends on the event organizer. In general, personal compact cameras are allowed. DSLR cameras with interchangeable lenses and professional video cameras are prohibited. Video recording of the show is usually not permitted by the organizer.