Access & Visitor Information
Everything you need to enjoy your evening in the best possible conditions.
Ticketing
Your ticket is sent to you by email immediately after purchase and is also available in your customer account. Remember to download it to your smartphone or add it to your wallet (Apple Wallet, Google Wallet) before the event.
Your ticket includes a unique QR code. Do not share it: only one scan will be accepted at the entrance.
Questions about ticket collection, transfer, resale, or a missing ticket?
Click the link below to learn more.
Access and transport
Plenitude Arena is located in the heart of the La Défense district, just a few minutes from central Paris. Thanks to one of the densest public transport hubs in the Île-de-France region — RER A, Metro Line 1, Tramway T2, and more than 15 bus lines — the venue is easily and quickly accessible from all over Paris and the surrounding area.
We strongly recommend using public transport, both for arrival and departure.
Find all access routes, directions, and transport tips.
Venue Map
Plenitude Arena has several access doors located around the building. Your entrance number is indicated on your ticket.
Doors open 2 hours before the start of the show. Staff members are present at each entrance to guide you to your seat.
PRM / PSH
Plenitude Arena welcomes people with disabilities (PRM/PSH) in optimal conditions, with reserved seating areas featuring dedicated access routes for wheelchair users and their companions, as well as easy access to the stands.
To ensure maximum comfort, Plenitude Arena provides adapted and priority restrooms on each floor near the entrances, lowered counters available upon request at the bars, and priority reserved parking spaces in the venue’s underground car park.
PRM/PSH ticket bookings for events at Plenitude Arena can be made by phone at 01 46 91 57 57 (service operated by Ticketmaster), Monday to Friday from 9:30 a.m. to 6:30 p.m., and Saturday from 9:30 a.m. to 6:00 p.m.
The Plenitude Arena is accessible to people with reduced mobility.
Except in specific cases, PRM/PSH access and welcome are via entrance 38 for Level 1 and entrance 56 for Level 4. Do not hesitate to ask the staff for assistance upon arrival. A civil protection team will be available to help you reach your seat.
Allowed items and prohibited items
Pour la sécurité de tous, un contrôle est effectué à chaque entrée de la salle. Les sacs de grande taille, bouteilles, appareils photo avec objectif interchangeable et perches à selfie sont notamment interdits.
Food & Beverage
Des points de restauration sont disponibles à chaque niveau de la salle dès l’ouverture des portes : snacking chaud et froid, buvettes, boissons. Le paiement sans contact est privilégié.
Le quartier de La Défense propose également une large offre de restaurants et cafés à proximité immédiate.
FAQ
Have a question about your visit? Tickets, allowed bags, PRM access, late arrival… Find answers to the most frequently asked questions on our dedicated page.
Your return
Plan your return in advance to leave the venue smoothly after the show.
Public transport from La Défense (RER A, Metro Line 1, Tramway T2) runs until late at night. Taxi and ride-hailing zones are available around the venue. If traveling by car, follow directions toward the A86.