Personnal Data
This privacy policy defines and informs you about how SOCIETE D’EXPLOITATION DE L’ARENA uses and protects the information you provide to us, if any, when you use this site accessible from the following URL: https://plenitude-arena.liveshow-staging-1.wtx.as2.io/ (hereinafter referred to as the “Site”).
Please note that this privacy policy could be changed or supplemented at any time by SOCIETE D’EXPLOITATION DE L’ARENA, especially to comply with any legislative, regulatory, jurisprudential, or technological developments. In such a case, the date of the update will clearly appear at the top of this policy. These modifications bind the user from the moment they are posted. It is therefore advisable for the user to regularly consult this privacy policy and cookie usage to be aware of any possible changes.
DATA CONTROLLER
During your navigation of the Site, SOCIETE D’EXPLOITATION DE L’ARENA may collect and process your personal data, in accordance with the law n°78-17 of January 6, 1978, as amended, and the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
Information about the data controller:
SOCIETE D’EXPLOITATION DE L’ARENA, a Simplified Joint Stock Company with a capital of 4,537,444 euros, whose headquarters are located at 2190 Boulevard de la Défense – 92000 NANTERRE (FRANCE), registered at the Trade and Companies Register of Nanterre under the number 524 889 433.
Mailing address:
SOCIETE D’EXPLOITATION DE L’ARENA
2190 BOULEVARD DE LA DEFENSE
CS 90157
92741 NANTERRE CEDEX
Phone: 01-81-92-92-92
Email: contact@client.plenitudearena.com
DATA PROTECTION OFFICER
SOCIETE D’EXPLOITATION DE L’ARENA has appointed a Data Protection Officer (DPO), whom you may contact for any question relating to the processing of your personal data or the exercise of your rights:
By email: dpo@plenitudearena.com
By post: SOCIETE D’EXPLOITATION DE L’ARENA, attn. Data Protection Officer, 2190 boulevard de la Défense, CS 90157, 92741 NANTERRE CEDEX.
COLLECTED DATA
WARNING: SOCIETE D’EXPLOITATION DE L’ARENA recommends that parents and guardians supervise and participate in the online activities of individuals who are under their authority or responsibility (minors and protected adults). Consent to the processing of collected personal data is given by the parent or legal guardian for the minor in the following cases:
When the minor is under the age of fifteen: consent is given jointly by the concerned minor and the minor’s parent(s) or legal guardian(s) of the minor.
When the minor is at least fifteen years old: consent can be given by the minor alone.
You can visit the Site without revealing your identity or providing any information about yourself. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested.
By using the “Contact” section of the Site, you expressly agree to the transmission of your name(s), first name(s), and email address, as well as the transmission of any personal data that you specify in the text of the message and its title.
When creating a personal account on the Site, the following data will be collected and processed: name(s), first name(s), email and postal addresses, date of birth, and your phone number.
Each of the data collection forms on the Site specifies the mandatory or optional nature of the fields to be filled in.
By providing this information, you expressly agree that it will be processed by the recipients identified in point 4, for the purposes indicated in point 2, as well as for the purposes mentioned at the end of each form.
PURPOSE OF DATA COLLECTION
The personal data you provide to us on the Site may have the following purposes:
Responding to your requests made through the “Contact” section of the Site;
Enabling the management and execution of your contracts: managing your personal account, orders, and invoices, providing your Tickets and Subscriptions, and notifying you in case of event cancellation or rescheduling.
Ensure the organization of events and managing spectator flow;
Ensure the security of events within the venue: SOCIETE D’EXPLOITATION DE L’ARENA may process your personal data in case of an issue related to spectator violations as specified under the conditions of Article L332-1 of the Sports Code.
Conduct prospecting and promotion operations of our products and services, as well as those of our companies and partners, to participate in contests, surveys, and giveaways, as well as promotional operations;
Collect information to improve our Site, products, and services (including cookies);
Compile commercial statistics;
Enrich and commercializing the company’s customer database;
Sending newsletters to you;
Responding to your requests for access, rectification, deletion, limitation, portability, opposition, and withdrawal of your consent at any time.
DATA RECIPIENTS
The personal data you provide to us may be transmitted to the following services, within the limits of their respective authorizations:
Internal services of SOCIETE D’EXPLOITATION DE L’ARENA, including marketing, customer service, IT service, ticketing service, and security services;
Our partners;
Our service providers;
Competent authorities in the event of legal proceedings.
Please note that some of our authorized service providers to facilitate the collection and processing of your personal data, as well as some of our partners, may be located outside the European Union and have access to the data collected through various forms on the Site (except for the form allowing you to exercise your rights under data protection laws, which is proposed and used by SOCIETE D’EXPLOITATION DE L’ARENA).
Some of our service providers and partners may be located outside the European Union. In such cases, SOCIETE D’EXPLOITATION DE L’ARENA ensures that the transfer is governed by a mechanism compliant with the GDPR: an adequacy decision of the European Commission, standard contractual clauses, or adherence to the Data Privacy Framework for transfers to the United States. You may obtain a copy of the safeguards implemented by contacting our Data Protection Officer at the contact details indicated above.
SECURITY AND CONFIDENTIALITY MEASURES
SOCIETE D’EXPLOITATION DE L’ARENA ensures the implementation of appropriate technical and organizational measures to guarantee a suitable level of security for the processing of your personal data. This includes ensuring constant confidentiality, integrity, availability, and resilience of processing systems and services.
The storage of resources necessary for the provision of the Site to the public, as well as the storage of user data, is provided either by a service provider of SOCIETE D’EXPLOITATION DE L’ARENA (the host), or directly by SOCIETE D’EXPLOITATION DE L’ARENA, both located in France. The host is bound to SOCIETE D’EXPLOITATION DE L’ARENA by a specific agreement regarding the confidentiality of the collected data and is required to comply with all the principles stated in the legal notices.
Personal data is stored on servers located in France, with all reasonable security measures in the current state of practices. The transmission of personal data between the different information systems of the digital platform of SOCIETE D’EXPLOITATION DE L’ARENA is carried out using a SSL encryption technology.
DATA RETENTION PERIOD
The retention of data provided by the user is limited to the duration necessary for the purposes for which this data is collected and processed, in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, and the “Data Protection” Law No. 78-17 of January 6, 1978.
This data may be retained for archiving purposes in accordance with the conditions provided for by applicable laws and regulations.
YOUR RIGHTS
In accordance with the aforementioned regulations, you have the following rights regarding your personal data: Right of access, Right to rectification, Right to erasure, Right to limitation of processing, Right to data portability, Right to object, Right to withdraw your consent at any time without affecting the lawfulness of the processing based on your consent before withdrawal.
You can exercise these rights by contacting us by:
Email: contact@client.www.plenitudearena.com
Mailing Address: SOCIETE D’EXPLOITATION DE L’ARENA – Service Billetterie – 2190 boulevard de la Défense – CS 90157 – 92741 NANTERRE CEDEX.
In this regard, SOCIETE D’EXPLOITATION DE L’ARENA informs you that it may oppose manifestly abusive requests (due to their number, repetitive or systematic nature).
If you believe that SOCIETE D’EXPLOITATION DE L’ARENA is not complying with its obligations regarding your personal data, you can also file a complaint with the CNIL (French Data Protection Authority).
DATA COLLECTED THROUGH THE USE OF COOKIES
Browsing the Site may involve the placement of cookies and trackers on your device (computer, tablet, mobile). Cookies are small text files that allow us to recognize your device and tailor the services we offer you.
Obtaining your consent
When you first connect to the Site, a cookie management banner is displayed. No cookie subject to consent is placed before you have expressed your choice. You can accept all cookies, refuse them entirely, or customize your preferences by purpose. Refusing cookies is as simple as accepting them and does not degrade your browsing of the Site’s essential content. Continuing to browse does not constitute consent.
Your choice is stored for a period of six (6) months. After this period, your consent will be requested again. You can change your preferences or withdraw your consent at any time through the cookie management module accessible from [link / footer icon].
Cookies exempt from consent
In accordance with CNIL recommendations, certain cookies are exempt from consent as they are strictly necessary for the operation of the Site or have the sole purpose of enabling or facilitating electronic communication: session identifier, authentication, load balancing, cookie-preference storage, and interface customization cookies.
Cookies subject to consent
These cookies, in particular non-exempt audience measurement, advertising personalization and third-party cookies, are only placed after your consent has been obtained.
Audience measurement (Google Analytics 4). The Site uses Google Analytics 4 for audience measurement and statistical analysis. These cookies are placed only with your consent. The cookies have a lifespan limited to thirteen (13) months, and data collected via these cookies is retained for a maximum of twenty-five (25) months.
Cookie Preference Configuration
The procedures for disabling cookies are specified on the CNIL website.
Most internet browsers are configured by default to allow the deposit of cookies. Your browser offers you the opportunity to modify these default settings so that all cookies are systematically rejected, or only part of them is accepted or refused depending on their issuer.
Attention: We draw your attention to the fact that refusing the deposit of cookies on your terminal may alter your user experience and your access to certain services or features of the Site. In this case, SOCIETE D’EXPLOITATION DE L’ARENA disclaims any responsibility for the consequences related to the degradation of your browsing conditions that occur due to your choice to refuse, delete, or block cookies necessary for the functioning of the Site. These consequences cannot constitute damage, and you cannot claim any compensation as a result.
Your browser also allows you to delete existing cookies on your terminal or be notified when new cookies may be deposited on your terminal. These settings do not affect your navigation but may cause you to lose all the benefits provided by the cookie.
Please find below information on various tools available to you to configure the cookies deposited on your terminal.
Internet Browser Settings
Each internet browser has its own cookie management settings. You can choose to disable all or part of the cookies according to the instructions below:
Chrome: https://support.google.com/chrome/answer/95647?hl=fr
Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Opera: https://help.opera.com/Windows/10.20/fr/cookies.html
Safari: https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR
Last update: 26/06/2026