My Ticket: Access, Transfer & Resale

Your ticket is sent to you by email immediately after purchase. It is also available in your customer account on the official Plenitude Arena website, in the “My orders” section.

• Download your ticket to your smartphone before the event to avoid any connectivity issues on the day.
• Add it to your wallet (Apple Wallet, Google Wallet) for easy access, even without network coverage.
• Your ticket includes a unique QR code. Do not share it publicly: only one scan will be accepted at the entrance. Once scanned, any ticket is immediately invalidated.
• Make sure your phone is sufficiently charged on the day of the event and set your screen brightness to maximum.

Prepare your ticket before arriving at the venue and keep your phone easily accessible until you reach your seat, to help seating staff scan and check tickets more smoothly.

Ticket resale is strictly regulated. Plenitude Arena recommends using only official resale or ticket exchange platforms approved by the event organizer.

• Tickets purchased on unofficial platforms do not guarantee entry to the venue.
• Do not buy e-tickets from strangers, at auction, or from unofficial sellers around Plenitude Arena, as you may be denied access to the event.
• Plenitude Arena declines all responsibility for fraudulent or counterfeit tickets.
• To transfer your ticket to another person, go to your customer account and securely complete the transfer in the “My orders” section.

• Check that your payment has been successfully confirmed.
• Check your spam and junk mail folders.
• Log in to your customer account, in the “My orders” section: your ticket is available for download there at any time.
• If the issue persists, contact the ticketing service via the online form, including your order number.

Still have an unanswered question? Don’t hesitate to ask our chatbot, which will do its best to assist you.